The usual reasons that people have trouble installing the iDocs Driver are:

• The iDocs Driver Queue is not empty: The prior version fails to uninstall because there are documents waiting to print in its queue. Remedy - delete all documents in the queue and restart the application.

• Driver Files Fail to Copy: The files needed to install the HP LaserJet 4 printer driver, used by the iDocs Driver, can not be copied into the printer driver system directory because the installing user lacks sufficient authority. There are several possible remedies:

Failure of the entire application to install is much rarer than driver problems. The issue is almost invariably user authority to the target directory.

If you can not find a user profile with adequate authority, consider installing to a different target directory than the default c:\program files\inFORM Decisions\iMap. Program Files is a system directory and sometimes installing to a directory to which Windows has no prior claim, such as c:\iMap, will resolve an authority issue for the iMap application installation.

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